Example: "In a past position, I didn't understand how to use the provided headset, but it embarrassed me to ask for help. Why are you applying for a customer service position? 20 Best Interview Answers. Hiring managers know that everyone makes occasional mistakes on the job. If you have an example from a past job, share it in your answer. If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. Some notable awards include. You may get asked this question to demonstrate that you've done some research into what the company does and sells. … I own many pieces from the brand, and I know I can represent their quality well to customers.". I tried to figure it out on my own and ended up missing important instructions. You'll find indicators of what's expected. Hiring managers want to see that you're able to tactfully address miscommunications with customers and manage problems well. This is another great opportunity to share an anecdote from a past position if you have one. If you don't, consider providing an example using one of the company's own services or products. All of my friends work in customer service. The information on this site is provided as a courtesy. Why do you want to work in customer service? Questions about your ability to work in a fast-paced environment. Example: "I love this company. Mention you like to work for a company that is so committed to the environment. Try to show enthusiasm for the job, try to show them that you understand the values and working environment at Walmart, and that it resonates with your own values and goals. For example, I once had a customer who got home to find there was only one shoe in her shoebox. In customer service, not only do you get to work with and help customers. Example: "I love this company. Hiring managers want to know what your career ambitions are. To impress the hiring manager, answer the question in two parts (as mentioned above). I'm a very quick learner and would be happy to train on other programs to grow my skillset and better perform the job.". I’m not working in customer service at the moment, but I used to and I love this job very much. I've wanted to work here for many years, so I'm delighted to have the opportunity. It's vital to remain positive, even with an upset customer. What They Want to Know: Interviewers want to see how your definition … Why do you want to work for TD Bank? Your primary goal is to show the interviewers that you would fit nicely to their working environment, that you have the attitude that is expected from the employees at Walmart. Tell us about yourself? We have put together a small list of the reasons why customer service can be one of the most rewarding career paths to follow. It also helps them get a better idea about you personally to see if you’re a good fit for the company. He was very unhappy that I wouldn't accept the coupon and continued to tell me he was right and I was wrong. Customer Service Interview Answer. It’s okay to talk about your hobbies and interests but keep it brief. Hiring managers might start the interview off by asking for your definition of customer service. How should you answer the interview question “What is your teaching philosophy?” Here are several tips and examples to help you prepare. In reality you do not care, and simply want to work in a retail store that pays decent money–which Aldi does.But as you can probably guess, this won’t make for a good interview answer. This question helps you determine whether a candidate enjoys talking to people and if they have the power to boost customer loyalty and engagement. You should avoid answers related to pay, benefits or time off, and instead center your answer around the foundational reason for government. What they want to see is that you're capable of recognizing your errors, learning from them and performing more effectively the next time you're faced with that situation. Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. Talk about your hobbies, previous work experience, and education. If the company issued specific guidelines to mitigate the problem, I would adhere to those.". Understanding and appreciating the customer's point of view can help you better meet their needs. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. When you answer, be specific and try to use unique language reflective of your personal thoughts rather than a cliche response or dictionary definition. A coworker helped me with the headset during my next shift. Use descriptors for yourself that align well with the necessary skills for a customer service representative in your answer. But more importantly, research the company well and find out what skills and/or values they covet, and then tailor your answer to reflect these skills/values. Example: "I would love to work as a manager in this company in the next five years. You get to smile, be upbeat, and work with other great people. Even if they raise their voice, I try to keep myself calm by taking deep breaths. Try and … The hiring manager wants to know that you're serious about the role and find enjoyment in the responsibilities. Your question is, Why are you applying for customer service position? Most customer service positions require a great deal of empathy. I am 18, and a high school senior. Describe any experience you have. Now, if I was faced with a similar issue, I would immediately ask for help so that I could begin my work successfully.". Why do you want to work for Aldi? When I take the time to truly listen and understand their point of view, it helps me problem-solve much better, and it helps the customer see that the company cares about them.". If you are going for a job interview one question to prepare for is: “Why do you want to work here?” Employers usually want to know why you are interested in working for their company, which helps them to see how much knowledge you have about them. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. “In my career, I am sure of one thing and that is I want to build a decent career in my current domain. Example: "I've always believed that service-related work is the most rewarding. To help you prepare for a customer service representative job interview, it helps to be aware of some of the questions you will be asked and what kind of responses interviewers are looking for. Example: "At my last job, my peers nicknamed me "Smiley" because I try to smile as much as possible. Actually, there are great reasons to work in customer service! This is the next type of call center … I would tell them that you want to actually help customers and make customers want to come back. Customer service involves being a kind, courteous, and professional face for the company. Your answer helps the recruiter or hiring manager gauge your interest, and gives you a chance to prove you’re well-informed about the company and role. My problem is that I know they are going to ask me why I want to work in customer service. ", 15 Customer Service Interview Questions (With Sample Answers), 9 Ways to Provide Excellent Customer Service. Sometimes customers might have incorrect information. And the customer may not come back, which hurts the business. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. She was very upset, so I let her tell me why she was upset, validated her feelings and provided her with a discount on her purchase along with the missing shoe. Welcome to Instant Answer, where you can ask questions and receive answers from other members of the community. Review this list of 15 questions and answers to help you prepare for your next interview. Keep smiling, act friendly, stay positive in the interview. Tell us about yourself? Mention you want to grow your career in the banking industry and feel TD Bank is the place to do it. If you are on a customer-facing role then state you feel you have excellent communication skills which will allow you to work well with customers and other team members. When this happens, you must handle the situation delicately. you have to work What to Wear: The Best Job Interview Attire, Interview Question: "What are You Passionate About? Example: "I think the skills great customer service representatives most commonly have are strong communication, positivity and problem-solving. You could say any of the following because they are good reasons, and most likely reasons the employer will want to hear from you. She left in a much better mood.". Example: "If a customer came to me stating that the zipper on their bag broke after a week, and the company was aware of the zipper issue, I would start by apologizing profusely. Why do you want to work for Coles? Highest in customer satisfaction among the big five retail banks by … When you provide your anecdote, make sure the problem, your action steps and your coworker's contribution are all clearly stated. They say it’s an easy job. In your answer, refer to a real-life example if you have one. Be honest about your trajectory and thoughtful about how this position will support your career goals when you answer. If you end up liking the customer service field, there is another great reason to stay in it. Beyond listening, customer service is doing everything in one’s power to efficiently and accurately serve each customer. I have decided that I want to work in customer service so I can show others how it should be done. I discussed the issue with another rep, and we decided one of us would work the remaining PoS system and the other would walk through the line, checking in with customers and offering a coupon as a thank you for their patience.". Sometimes, a customer's problem might be outside of your purview. Customer service representatives must remain professional under stress whenever possible. “Why do you want to work here?” is one of the most important questions in an interview. How awesome is that for a job you get paid for?!! An employer wants to understand why you want to work for the government specifically, as opposed to other areas of society. The interview question ‘why would you like to work in customer service’ is among many other motivation interview questions asked in job interview. When an interviewer asks why you want to work with them, don’t discuss the compensation or benefits package. Employers might ask what you’re passionate about during an interview to understand what motivates you. They want to see how you think about the position and the customer. Great customer service representatives are often the face and physical representation of an organization, providing the human experience for consumers who are looking for information regarding products and services, placing orders, dealing with problems, issues and complaints and in some cases, processing returns. In your answer, use the skills and qualifications listed from the job description and tie them to your own skills when possible. They should realize this. In customer service, not only do you get to work with and help customers, you most likely will be working closely with others in a team environment. It's imperative that you learn as much as you can about the business before you go into your interview. They must clearly communicate with customers, both by answering questions or explaining policies in addition to actively listening to the customer. Example: "I used a traditional PoS system at my last job. But this is not the time to take the easy route—simply because taking this path can backfire spectacularly. I really need a job. I think working in customer service is absolutely vital, since I'll get such a great feel for what customers need and want. What is customer service? The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Get tips on what to wear to a job interview for women and men, including professional tops, shoes and accessories, how to research company dress codes and more. Example: "I once helped a customer who wanted to use a coupon we no longer accepted. Of all the customer service interview questions that could be asked, this one seems like the easiest to answer—especially based on all the mainstream advice regarding interview answers. Customer service representatives interact frequently with customers, meaning they must know how to communicate and remain positive. If they are rude to a customer or don’t help, they shouldn’t have a job. I want to say something about this job. When you answer, describe the product or service and then honestly answer why you like it. Depending on the specifics of your customer service role, the hiring manager might expect you to work on customer service software. Everyone Needs Assistance. 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