NOTE: This document discusses the health and safety aspects of hotel housekeeping involving repetitive motion injuries. Repeat A: How do I get more amenities? For most hotels, overscheduling of housekeeping staff is an everyday occurrence, representing a significant expense driver. Ask on experience of this and what type of food she would be preparing. If your staff know exactly which steps to take from the moment they enter a room, it will help to stop anything from being forgotten or overlooked. Interviewing for any job can be a stressful experience, but anticipating questions and preparing your answers can help you feel ready for the interview. A hotel standard operating procedure (SOP) protects your staff, your guests, and your business by structuring your operations for efficiency, accuracy, safety and consistency.. Housekeeping. So, be sure to take our hotel housekeeping tips and tricks on board to ensure impressive results and happy customers every time. Learn about interview questions and interview process for 81 companies. Tasks include everything that can help the hotel’s governor in his/her duties. Hotel housekeeping 101: Tips and tricks for clean hotel rooms. Now hotel authorities are also changing their policy and added the statement that they have all the right to enter hotel even when DND sign is displayed. That means you need to strike the right balance between having enough supplies for the shift ahead and ensuring that your trolley is safe to push. housekeeping, maid noun: staff members that clean the rooms and linen: Put a sign on the door if you want housekeeping to come in and change the sheets on the bed. Difficult customers are a part of any job in the hotel industry. A clean room as a part of the guest’s experience contributes to repeat business and referrals to other potential clients. A hotel room could play host to hundreds of different guests each year, but no guest wants their room to feel used, which is why it’s the role of your housekeeping staff to ensure that there is no evidence of any previous occupants, and that every room is completely clean from top to bottom. While some of the theme of the hotel was not my style, the in room decor was crisp and current. © 2021 Alliance Online Blog All rights reserved, Hotel Housekeeping 101: Tips & Tricks for Clean Hotel Rooms. Since dirty rooms are one of the most common complaints from guests on travel review sites, the need for an efficient cleaning process is an absolute must for every hotel. Your team need access to lots of different cleaning products and equipment over the course of a shift, as well as a means of transporting bedding, towels, and replacement supplies — like toiletries or mini bar refreshments — between rooms. Make sure to choose the questions you feel are most relevant to your own house! (This was before my ban on housekeeping) Housekeeping had come into my room and it was nice and clean. If you’re stuck with a late return flight and could do with some extra time in your room, then asking for a late check out right when you first check in is one of the most important things to do upon arrival. A guest’s privacy is paramount importance and should be carefully respected at all times, thus DND rooms should net be entered. If you are on the hunt for a hotel housekeeping position, you are likely to see job postings similar to the one below: Hotel Housekeeper. If it’s the sort of mattress that needs rotating, this should be done every six months, or according to the label. Staff: OK, Mr. William. Thank you very much for your stay in our hotel for three days during your visit to Mumbai. People who say that they view housekeeping as nothing more than something to do while a better job comes up are not very likely to care about a job well done. Airport shuttle. Examples of complimentary guest products could include: In addition to these products, your housekeeping trolleys should have the following essentials: It’s now quite common to offer your guests a mini bar and hotel room beverage service, so they can help themselves to refreshments. And, given that the majority of customers will read online reviews before booking a hotel these days, that can pose a real threat to your business. Hotel Housekeeping Conversation – Asking for Special Service. To tip or not to tip: That is the question. What is the job description of a hotel housekeeper? Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. It can be confusing, especially as hotels reopen with new cleaning procedures amid the COVID-19 pandemic. They will simply ask about your experience and availability, and they will briefly consider your motivation and seriousness. A new broom sweeps clean; but an old broom knows the corners. By dividing the total number of occupied rooms by 10, you should be able to work out how many staff members you need at a given time. Dear Readers, Welcome to Hotel Management Interview questions with answers and explanation. There are so many changes in hotel procedures right now and the Housekeeping Department has surely suffered the biggest impact caused by the coronavirus pandemic. At higher-end properties, $3 to $5 per guest per night is typical, says Lillian Africano, president of the Society of American Travel Writers. The new standards for hygiene, cleanliness, and social distancing have shaped not only our everyday life but also the hospitality industry, taking on new vital dimensions now. Housekeepers in a hotel also clean public areas and often come into contact with hotel guests. Airport shuttle available at an additional charge. Knowing what a client expects of your housekeeping services is key to being a good housekeeper. Smooth, multi-directional wheels with brakes. You should aim to do the following tasks at least once every three months: Remember that you will need to schedule in extra time for these tasks. Ask potential housekeepers how they approach their jobs and what they think sets them apart from the rest. The hotel was clean, the beds were comfortable the staff could not have been more attentive. For a hygienic, sparkling clean bathroom, your staff should follow this routine: To do their jobs properly, your staff will need the right cleaning and room care supplies, and a way to transport them all from room to room. Likewise, if your hotel has narrow corridors or limited lift space, your staff aren’t going to be able to move it from room to room, so a smaller unit may be more suitable. Laundry Attendant. Ask for specific examples of teams and projects the candidate has worked on in past jobs or experiences, and what resulted from her efforts. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. Nail the onboarding and training processes. Guest (opening the door) Good morning, nice to see you! And it’s always a quiet sleep. Most of the revenue comes from the rooms in a hotel so it's critical to have a housekeeping team in place. What Previous Experience do You Have as a Housekeeper? The employer is looking for evidence that you know about the hotel and what the position entails. But you also don’t want your housekeeping trolley to be so overloaded with supplies that it becomes difficult or dangerous for your staff to push. Forget uncomfortable beds, poor service, or itchy bathrobes: hotel guests are most likely to be put off by poor housekeeping. LA (Knocks at the door.) Thank you very much for your stay in our hotel for three days during your visit to Mumbai. It takes roughly 45 minutes for a housekeeping attendant to completely clean a room, although it may take less time if only a basic turn-down service is needed. Answer honestly, tell the employer what you know about the job based on information in the job advertisement and your research on the hotel. Clearly, an effective housekeeping strategy needs to be a top priority for any hotelier. The roles of a housekeeper include cleaning the room, bathroom and other areas of the hotel. This will help you assess both cultural and job fit before making an offer to the candidate. Hospitality Internship- Housekeeping. Remember, if you have different room types, you’ll need to make different checklists for each one: the honeymoon suite is likely to have different cleaning requirements to your basic economy room, for instance. Ask if they would recommend the candidate for the position, and why (or why not) they would do so. Ask the caller to hold on while you scramble for pen and paper. Use this question to highlight all the relevant skills you have for the job so that you can show the interviewer how you match up with the requirements for the job. From the moment I checked in the staff bent over backwards to help me with what ever I needed and went above and beyond. Some training providers would only ask for a written assessment or none at all. Ask politely, talk up your loyalty to the hotel, and don’t be shy to tip the concierge for the favor. Chain hotel in search of a dedicated and caring individual to maintain our rooms, care for our guests and help bring the entire hotel experience together. Brush up on your cleaning procedures with our hotel housekeeping guide. Laundry porters and linen room assistants also help to make sure that there’s always a supply of fresh bed sheets and clean towels on hand. Hotel Hôtel Eiffel XV Airport shuttle. Housekeeping Supervisors are responsible for overseeing the work of housekeeping staff employed by either hotels, resorts, universities, hospitals, or other facilities that require regular cleaning. The housekeeping skills training venue should provide a location that will enable the students to practise the skills, make a bed, iron to perfection, pack a suitcase, etc. Ask questions about the position to expand on your knowledge of the role. LA: This is the laundry bag, and the laundry form. This can help you establish if the person has the type and amount of experience you desire in a housekeeper. The best course of action is for your staff to stock up their trolleys twice every shift: once at the start, and once in the middle of their shift, perhaps after their break. Rely on your memory instead of writing what the caller says. Housekeepers are employed in hotels, motels and holiday resorts to clean and maintain rooms. Excellent reception staff. Forget uncomfortable beds, poor service, or itchy bathrobes: hotel guests are most likely to be put off by poor housekeeping. When a guest declines cleaning service, the hotel isn't just saving the supplies and water its housekeepers would have used. 715 executive housekeeper interview questions. On days when a bedroom needs to prepared for a new guest’s arrival, an intensive clean and complete change of bedding will be required. Sir our hotel is well known for its quality of services for our valuable customers in the city. Best practices to keep your commercial kitchen clean, employees safe and customers confident, How to Reduce Your Household’s Food Waste, 5 simple ways to accommodate dietary requirements this Christmas, What are the duties of housekeeping in a hotel, How to clean a hotel room: a step by step guide, How to clean a hotel bathroom: a step by step guide, Cleaning products, equipment, and supplies, Deep clean upholstered furniture and curtains using a. Improve Your Housekeeping Operations. Yet, hoteliers usually pay much attention to this process. As a hotel housekeeper you may meet guests when entering rooms or cleaning public areas. At many hotels, housekeeping jobs pay up to $27 per hour, with health care benefits that cover workers’ families. All of this is overseen by the overall housekeeping manager, who works alongside the rest of the hotel management team to ensure all operations run smoothly. You may want to consider the following features when choosing your trolley: Remember to bear the size of your hotel in mind, as you’ll need to consider the logistics of moving the cart. You may be confused about if – and how much – you need to be tipping hotel staff, from the valet to housekeeping to the concierge. Guest: Yes, I am John William from 403. ). That’s why it can be helpful to provide your staff with a cleaning checklist they can follow. Sample Apology Letter to Hotel Guest Complaint. For your housekeeping team, this makes their jobs more collaborative. By putting your hotel PMS and integrated automation system to work, you can communicate the status of your local surrounding area and what you’re doing to keep your property safe and clean prior to arrival.